add wishlist add wishlist show wishlist add compare add compare show compare preloader

Free Shipping on Orders above $49

Shop with Confidence - Google Rating of 4.9!
  • Home
  • Repair Enquiry Auckland | Send Details & Photos | SmartGear NZ

Repair Enquiry Auckland

SmartGear NZ · New Lynn, Auckland

Start your repair enquiry

Tell us your device, fault and contact details for a confirmed quote. No payment or appointment is booked here.

  1. 1. Device
  2. 2. Repair
  3. 3. Contact
  4. 4. Review & send
1. Your device

Not sure? Enter “Not sure” and describe your device in the next step. Model listings help identify devices; repair support is confirmed after assessment.

2. Repair needs

Select all that apply. Parts and availability are confirmed for your model.

For supported iPhones, choose either Standard or Premium if you know your preferred screen option. Otherwise select Screen / display and we will advise. Part grade and suitability are confirmed in your quote.

Add up to 5 photos. Front, back and close-ups of the fault are helpful; 3–5 photos recommended. You can add photos in batches or remove them before sending. JPG, PNG or WebP: up to 20 MB each, resized before upload. HEIC/HEIF: under 4 MB each; export larger files as JPG. Please avoid photos showing passwords, private messages or identity documents.

Please do not include passwords or device passcodes.

3. Contact & arrangement

Wait for confirmation before visiting or sending your device.

4. Review & send
Check your device, repair and contact details above before sending.

SmartGear will review your enquiry and confirm parts, price and the next steps. No appointment or turnaround is guaranteed until confirmed.

Loading security check…

This security check uses Google reCAPTCHA. Google's Privacy Policy and Terms of Service apply.

Repair photos are retained for six months after the repaired device is returned, and longer while an active repair, claim or dispute remains unresolved. Enquiry-only photos are retained for up to 90 days after closure. Repair terms and photo retention.

Prefer to speak to us?

Call 021 0261 2526 · hello@smartgearnz.co.nz

153B Portage Road, New Lynn, Auckland 0600 — visits by appointment.

Read the repair guide & FAQs →

Clear repair pricing & warranty

OLED and Original screen replacements: 6-month warranty. All other repairs, including in-cell screens, batteries, cameras and motherboards: 3-month warranty. Your written quote identifies the replacement-part type and applicable warranty. All repair prices include GST and labour. Diagnostics: $0. No-fix fee: $0. Repair courier charge: $10, with the arrangement confirmed before dispatch.

Read repair terms, warranty and photo-retention details. Your Consumer Guarantees Act rights are additional and are not limited by this warranty.

EXPLORE SMARTGEAR

Looking for something else?

Jump straight to the service, shop area or information you need.

Trade-In & BuybackSell your phone, iPad, MacBook or laptop Device RepairsiPhone, iPad, MacBook and more WINZ QuotesQuotes for devices and eligible repair needs AccessoriesCases, protection, chargers and more DeliveryNZ-wide shipping and tracking information New Lynn PickupAppointment-only collection information Help & SupportFind the right service for your enquiry Contact SmartGearSend a message or arrange an appointment
Product successfully added to your Shopping Cart
Continue shopping View cart
Light
Dark