Repair Guide & FAQs
SmartGear NZ · New Lynn, Auckland
Repair Guide & FAQs
What to expect before, during and after your repair enquiry.
From enquiry to collection
Prepare your device
- Back up your data where possible.
- Note the model, fault and any previous repair or liquid damage.
- Do not send passwords or passcodes in your enquiry.
- Wait for drop-off or courier instructions before travelling or shipping.
Before you book
Do I need an appointment?
Yes. Our New Lynn location is appointment-based. Contact us and receive confirmation before travelling.
How much will the repair cost?
Existing iPhone model pages show listed repair prices where available. Other repairs are quoted by exact model and fault. Parts availability and inspection can affect the final quote; extra chargeable work requires your approval.
How long does a repair take?
We confirm expected timing when we check your model, fault and parts. Please wait for confirmation before making travel or courier arrangements.
Are replacement parts genuine?
Part type and screen grade are disclosed with the quote. Aftermarket parts must not be assumed to be genuine Apple or Samsung parts.
Will my data be kept?
Back up your device where possible before a repair. Data retention cannot be guaranteed. Do not put passwords or device passcodes into the enquiry form.
Can I courier my device?
Ask us to confirm acceptance and packing instructions before sending it. Include your repair reference and return details.
What warranty applies?
Repair warranty details are confirmed with your repair. Read our Warranty & Repairs information and ask us about coverage for your specific job.
Useful links
Pickup instructions · Warranty & Repairs · Contact SmartGear
Need help choosing?
Send your device details and we will help identify the next step.
Visits by appointment. Repair availability and price are confirmed by exact model. Warranty & Repairs · Repair guide
Looking for something else?
Jump straight to the service, shop area or information you need.