Check the latest status of your SmartGear order
Once an order has been dispatched, SmartGear NZ sends tracking information to the email address used for the order. Courier tracking can take a short time to show its first scan after the label is created.
1. Check your dispatch email
Look for the SmartGear dispatch or shipping confirmation email and open the tracking link provided. Check your spam or junk folder if you cannot see it.
2. Check your SmartGear account
If you placed the order while signed in, visit My Account to review your order history and available order information.
3. Tracking has not updated?
Allow the courier time to receive and scan the parcel. Delivery estimates and common shipping questions are explained on our Delivery Information page.
Need us to check it?
If your parcel is outside the expected timeframe or the tracking information does not make sense, use Contact Us and include your SmartGear order number so we can investigate the correct shipment.