Find the right help quickly
Use this page to go straight to the SmartGear NZ service that matches what you need. If you are unsure, use Contact Us and include your order number or device details where relevant.
Order or delivery help
For dispatch, tracking and shipping information, see Delivery Information. For an existing order issue, include your Shopify order number when contacting us.
Pickup in New Lynn
Pickup is appointment-based. Check the Pickup Instructions before travelling and wait until your order is confirmed ready.
Warranty, faults and repairs
If a device has developed a fault or needs assessment, start with Warranty & Repairs. We may ask for troubleshooting information, photos or video before arranging the next step.
Trade-In & Buyback
Want to sell a phone, tablet, MacBook or laptop? Use our Trade-In service to submit device information and receive an assessment.
WINZ quotes
If you need a device quote for Work and Income, use WINZ Quotes so we can prepare the information in the right format.
Wholesale & business enquiries
For multiple devices, school or organisation requirements, bulk purchasing or business device lots, use Wholesale & Bulk Device Purchasing.
Still need us?
Use Contact Us for general enquiries, order support or anything that does not fit the options above.