Repair warranty

Repair type	Express warranty
In-cell screen replacements, including an in-cell option fitted to an iPhone 12	3 months
OLED and Original screen replacements	6 months
Battery replacements	3 months
Camera, motherboard and other repairs	3 months

The warranty covers defects in the supplied replacement part and our workmanship for the repair performed. It starts when the repaired device is returned to you. Your quote and repair record identify the fitted part and applicable warranty. Each repair has its own applicable warranty: OLED and Original screen replacements have six months; all other repairs, including in-cell screens, batteries, cameras and motherboards, have three months. Original means a genuine manufacturer screen explicitly identified in your written quote. The terms already agreed for an existing repair are preserved.

New accidental, impact or liquid damage, misuse, ordinary wear, and faults unrelated to the repair are outside this express warranty. A later repair or modification excludes only faults caused by that work; it does not automatically remove unrelated coverage. Normal battery ageing is different from a defective replacement battery.

Your legal rights remain: This express warranty is additional to your rights under the Consumer Guarantees Act 1993. Its duration and exclusions do not limit any statutory remedy available to you.

Prices and approval

• All displayed repair prices are in New Zealand dollars and include GST and labour.
• Diagnostic assessment costs $0. If we cannot fix the device, the no-fix fee is $0.
• Repair courier charge: $10. We confirm the courier arrangement and total payable before you send the device.
• Listed prices are subject to the correct model, inspection and parts availability. We confirm the final quote and expected timing before proceeding.
• We request your approval before any additional chargeable work. Sending an enquiry does not approve a paid repair or book an appointment.

Parts and screen choices

We disclose replacement-part type and screen grade before you approve the repair. Aftermarket parts are not genuine manufacturer parts. A part is described as genuine only when your written quote explicitly identifies it as such. In-cell/LCD replacements on models originally supplied with OLED may differ in brightness, contrast, power use and other display characteristics. Ask us to explain the options for your exact device.

Preparing and handling your device

Back up important data where possible. Tell us about previous repairs, liquid exposure, intermittent faults and any account or management restrictions. Do not include passwords or passcodes in the online enquiry or photos. If testing requires device access, we will agree an appropriate arrangement with you.

We take reasonable care of devices entrusted to us. Some faults or repair procedures can put data at risk; we discuss any proposed reset or data-erasing procedure before proceeding. This information does not exclude our responsibilities under consumer law. Do not assume original water resistance is preserved after a device has been opened.

New Lynn visits are by appointment. Wait for acceptance and packing instructions before couriering a device. Include your repair reference and contact details; send only accessories we request. Tell us about a swollen or damaged battery before arranging transport.

Making a warranty claim

Contact hello@smartgearnz.co.nz or 021 0261 2526 with your repair reference or receipt, device model and a description of the fault. We arrange assessment and explain the applicable remedy. Contact us before returning the device so we can confirm the return method and any transport costs, including our obligations for a valid consumer-guarantee claim.

Repair photos and privacy

We use uploaded repair photos to assess the fault, record the device's condition and support the repair and any warranty claim. For completed repairs, we retain these photos for six months after returning the device, including throughout the applicable repair warranty. Photos associated with an unresolved repair, warranty claim or dispute are retained until that matter is resolved. Enquiry-only photos are retained for up to 90 days after the enquiry closes.

We review and remove photos after the applicable period when they are no longer required for the stated purpose or a legal obligation. We do not delete active-repair photos simply because 90 days have passed. Contact us to request access, correction or discuss removal. See our Privacy Policy for further information. Never upload private messages, identity documents or passwords as repair photos.

Send a repair enquiry · Repair guide & FAQs

Policy updated 14 September 2026. The terms agreed for your repair and your statutory rights are preserved.