Free Shipping on Orders above $25
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- Secured Express Shipping Upgrade (Tracked + Signature) Secured Express Shipping Upgrade (Tracked + Signature)
- Description
- Pick Up
- Shipping & Returns
- Why SmartGear
Upgrade your order to Secured Express Shipping for faster delivery and extra protection within Metro & Urban town. This option is tracked, insured, and requires a signature on delivery to help prevent loss, damage, or theft in transit.
Perfect for high-value items or when you need your purchase ASAP (2–3 working days).
Secured Express Shipping Upgrade
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Faster delivery with tracked service
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Signature-required for added security
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Ideal for high-value items
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Applies to metro and town addresses only
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Rural (RD) and remote areas not included
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NZ Post note: Delivery targets are a guide only. Delivery outside major towns and cities — including rural or remote areas — may take longer.
Collecting your order
Make sure you have got the confirmation for collection of order via email or text & Your Identification like driving licence or Passport before you make your way to the store.
Please Note: Order Confirmation is not pick up confirmation, we will send you the pick up instructions once the order is processed and ready for pickup.
How does it work?
At checkout, you get to choose – shipping or ‘Pick Up” in-store' option. If the store has the item in stock, your order will be ready for collection within 2 to 4 hours! Pickup in store is available in Level 2 and below. In Level 3 Contactless pickup will be available and in Level 4 Only Courier delivery will be available.
Cost & timings
Pick-Up is a completely free of charge service!! If the store has got the product in stock, the time for turnaround is 2 - 4 hours from the time order is placed.
If the store you intend to pick up from has not got the stock of any product, our team will get the stock transferred from another store or from our distribution centre free of charge to your local store. During the transfer process, it will take approximately 2-3 working days and we will send you confirmation as soon as the order is ready for collection.
Enjoy *FREE SHIPPING on orders of $25 or more.
Most of our orders are delivered within 1-4 working days if receiving the order before 2PM Monday through Friday subject to availability of stock and other factors.
If the original address provided by you is incorrect or if the courier is unable to get to the address for any reason, a re-direction fee may apply. Please check all your details to ensure a speedy delivery.
If, for any reason, we are unable to process your order due to insufficient courier charges being assigned at checkout, we will contact you to arrange additional charges. Higher fees may apply for Island to Island Delivery, Rural Delivery and Saturday Delivery (please advise on your order if you require Saturday Delivery).
If you parcel is not delivered within 5 days, please contact us on admin@smartgearnz.co.nz
Contact form on our website can also be used for more information.
Our stuff's ready to go - We've got all our gadgets with us, so if it's on our site, it's good to go. The real deal, every time - Everything we sell is genuine, tested extensively. When we say "refurbished," it means we've checked it over and cleaned it up so it's just like new. Proudly Kiwi-owned - We're based in West Auckland and proud Kiwis. And we only sell stuff that's tested and good for Kiwi and all Global networks especially Including All Pacific Islands Like Samoa, Tonga, Fiji Etc. Get in touch whenever - We're easy to reach. Chat with us online, give us a call, send us an email, or drop by for a chat. We're here for any questions, advice, or just a chat.